Subprocessors
Concat Apps uses these providers to run PopSpin. Each receives only what it needs for its purpose and may use it only to provide its service to us. Read our privacy policy for the full picture.
| Provider | What it does | Data it receives | Location |
|---|---|---|---|
| Shopify | The platform the app runs on. Campaign settings are stored in your store, and customers and discount codes are created there. | Store data, campaign settings, customers PopSpin creates, discount codes | Canada, United States and other regions Shopify uses |
| Amazon Web Services | The database that holds subscribers, settings and the event queue for integrations. | Subscriber contact details, IP addresses, rewards, app settings | Ireland (EU) |
| ZeptoMail (Zoho) | Sends reward and confirmation emails when a store has not connected its own mail server, and our notices to merchants. | Recipient email address, email contents | United States, EU and India |
| ipapi.co | Looks up the approximate location of a visitor's IP address, only for campaigns where the merchant turned location on. | IP address | United States |
| Tawk.to | Live chat with merchants inside the app. | Merchant name, email, store address, chat messages | United States and EU |
| LogRocket | Records sessions in the PopSpin admin so we can find and fix bugs. It runs in the app's admin only, never on storefronts. | Merchant name, email, store address, plan, pages and clicks in the admin | United States |
| Discord | Delivers support messages, feature requests and app alerts to our team. | Store address, merchant name and email, message contents | United States |
| Cloudflare | Hosts this website and counts its visits with Web Analytics, which uses no cookies. | Website visitors' IP address and browser details, not stored by us | Global network |
Services you choose
If you connect Klaviyo, add a webhook (for example to Zapier, Make or Google Sheets) or connect your own mail server, PopSpin sends signups or emails to that service for you. You choose and control those services, so they are not our subprocessors, and their own terms and privacy policies apply.
Updates
We update this page before we start using a new subprocessor. To be told about changes, email support@concatapps.com.
Contact
Concat Apps
Kathmandu, Nepal
support@concatapps.com